Shipping policy
Shipping Policy
Free shipping
All orders ship free within the United States.
Where we ship
We currently ship to the 48 contiguous United States. We don’t ship to PO boxes, APO/FPO addresses, Alaska, Hawaii, or US territories at this time. Large items like trees often can’t be delivered to those addresses.
Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You’ll get a confirmation email when your order is placed and another email with tracking once it ships.
Delivery time
Once shipped, orders usually arrive within 7-14 business days.
🎄 Holiday shipping deadline
To get your tree before Christmas, order by December 10. Orders placed after that date will still ship, but we can’t guarantee delivery before December 25. Holiday volume can slow carriers down, so we recommend ordering early.
Tracking
You’ll get a tracking number by email as soon as your order ships. Tracking may take 24–72 hours to update after you receive it.
Shipping delays
If your order is delayed past the estimated delivery time, we’ll email you with an update and give you the option to cancel for a full refund.
Wrong address
Please double-check your shipping address at checkout. If you notice a mistake, email us within 24 hours and we’ll fix it before the order ships. We aren’t responsible for orders delivered to an incorrect address entered at checkout.
Lost or stolen packages
If tracking shows your order as delivered but you can’t find it, please:
- Check around your property, with neighbors, and with your building’s front desk or mailroom.
- Wait 48 hours, since carriers sometimes mark packages as delivered early.
- Email us and we’ll help you file a claim with the carrier.
If your package is lost in transit, we’ll send a replacement or a full refund.
Damaged in shipping
If your tree arrives damaged, see our Refund Policy. Email us photos within 7 days of delivery and we’ll make it right.
Contact us
Questions about your order? We reply within 24–48 hour.