CONTACT US

Contact Us

We’re here to help! πŸŽ„

Questions about your order, your tree, or the holidays? Our team is happy to help. Fill out the form below or email us directly, and we’ll get back to you within 24–48 hours.

πŸ“§ Email

gli_snow_support@gmail.com

πŸ• Support hours

Monday – Friday: [9 AM – 5 PM MST]
Weekends: we check messages and reply as soon as we can.

πŸ“¦ Before you reach out

You might find your answer faster here:

  • Where’s my order? Check the tracking link in your shipping confirmation email. Tracking can take 24–72 hours to update after shipping.
  • Shipping times and holiday deadlines? See our [Shipping Policy].
  • Returns, refunds, or damaged items? See our [Refund Policy].

πŸ’¬ When you contact us

Please include:

  • Your order number (for example, #1001)
  • The email address you used at checkout
  • Photos or a short video if something arrived damaged or isn’t working